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Terms and conditions*

Welcome to United Tech and Solutions!

These Terms and Conditions govern your use of the Tech to Home service provided by United Tech and Solutions. By scheduling and utilizing our services, you agree to comply with these terms.

1. Service Scope

1.1 The Tech to Home service includes:

  • Phone Setup
  • Google or Apple ID Setup & Support
  • TV Setup
  • CCTV Setup

1.2 Services are provided on-site at the customer’s specified location.

1.3 Additional requests outside the listed services may incur extra charges or may not be provided.

2. Service Booking and Appointment

2.1 Appointments must be scheduled in advance by phone, email, or online booking.
2.2 A confirmation email or message will be sent upon successful booking.
2.3 Any rescheduling or cancellations should be made at least 24 hours before the scheduled appointment.

3. Customer Responsibilities

3.1 Ensure that all devices and equipment to be set up or supported are available at the time of the appointment.
3.2 Provide accurate information about the devices or issues for efficient service.
3.3 Maintain a safe environment for the technician to perform the service.

4. Payment Terms

4.1 Service charges will be communicated during booking.
4.2 Full payment must be made upon completion of the service.
4.3 Accepted payment methods include cash, credit/debit cards, or online transfers.

5. Service Limitations

5.1 United Tech and Solutions is not liable for pre-existing issues, faulty hardware, or software-related problems beyond setup and support.
5.2 Any service requiring additional hardware or software purchases is the customer’s responsibility.

6. Liability

6.1 United Tech and Solutions will exercise due care during service. However, we are not responsible for:

  • Damage caused by pre-existing device issues.
  • Loss of data during service.
  • Issues resulting from improper use of devices after service completion.

6.2 Customers are encouraged to back up all important data before the appointment.

7. Cancellations and Refunds

7.1 Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
7.2 Refunds will only be issued if the service cannot be provided due to reasons within our control.

8. Privacy and Confidentiality

8.1 United Tech and Solutions respects your privacy and will not share your personal or device information with third parties.
8.2 Any data accessed during service will remain confidential.

9. Changes to Terms

United Tech and Solutions reserves the right to update these Terms and Conditions at any time. Customers will be notified of significant changes via email or our website.

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